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Rocket Loudspeakers by ONIX carry a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase within 30 days of its shipping date, you may return it for a full refund minus the shipping costs to and from AV123.com. Merchandise must be returned in its original cartons and packaging and be in like-new condition.

All returns must have a return authorization number to receive proper credit. Return authorization numbers can be obtained by contacting customer service. Refunds are issued only after AV123.com receives the return and verifies that it is in like new condition and funds are returned using the same form of payment as the purchase. Please allow 5-7 business days after return for verification and refund.

As outlined in the Rocket warranty, if you are shipped a defective product AV123.com will exchange it at no charge for up to 60 days after purchase.